Assessment of the Listening Styles Inventory: Progress in Establishing Reliability and Validity

C. Glenn Pearce ; Iris W. Johnson ; Randolph T. Barker Virginia Commonwealth University

Abstract

This article describes the authors’ progress in establishing the validity and reliability of the Listening Styles Inventory (LSI) following their initial report in an earlier study (Barker, Pearce, and Johnson). The LSI provides managers with a self-administered tool for determining their own perceived listening effectiveness. The authors examined the data provided by 359 respondents in diverse managerial groups using factor analysis, Cronbach’s alpha, Spearman’s rank order coefficient, structured interviews, expert observation, the Statistical Analysis System General Linear Model (GLM) procedure (analysis of variance), and a Tukey Student Range (honestly significant difference or HSD) test. The results yielded further evidence of the validity and reliability of the LSI as a self-administered diagnostic listening tool. The authors conclude that the LSI in its present form can serve as a guide for assessing a manager’s perceived listening effectiveness, but further research is needed to refine the instrument and to test other managerial groups.

Journal
Journal of Business and Technical Communication
Published
2003-01-01
DOI
10.1177/1050651902238546
CompPile
Open Access
Closed
Topics
Export

Citation context

Cited by in this index (4)

  1. Journal of Technical Writing and Communication
  2. Journal of Business and Technical Communication
  3. Journal of Technical Writing and Communication
  4. Journal of Technical Writing and Communication

References (48) · 1 in this index

  1. Alreck, Pamela L., and Robert B. Settle. The Survey Research Handbook. Homewood, IL: Irwin, 1985.
  2. Anderson, D. R. “Human Asset Accounting—A Lost Art in Supervisory Communications?” Supervision 49 (1992): 12-18.
  3. Andrews, Robert L. Personal interview. Associate professor of decision sciences. Virginia Commonwealth Univer…
  4. Argyris, Chris. Interpersonal Competence and Organizational Effectiveness. Homewood, IL: Dorsey, 1962.
  5. Journal of Business and Technical Communication
Show all 48 →
  1. ———. “Validity and Reliability of the Listening Styles Inventory: Continued Development and Refinement.” Virg…
  2. Barnard, Chester I. The Functions of the Executive. Cambridge, MA: Harvard University Press, 1938.
  3. Bennett, Ruth T., and Rosemary V. Wood. “Effective Communication via Listening Styles.” Business April-June 1…
  4. Berg, Danielle, and Margarete Imhof. “Zuhoren Lernen-Lernen Durch Zuhoren[#x201D] [Learning to Listen-Learnin…
  5. Brownell, Judi. Building Active Listening Skills. Englewood Cliffs, NJ: Prentice Hall, 1986.
  6. 10.1080/10904018.1994.10499130
     ↗
  7. 10.1177/002194369002700405
     ↗
  8. Campbell, Donald T., and Donald W. Fiske. “Convergent and Discriminant Validation by the Multitrait-Multimeth…
  9. Churchill, Gilbert A. “A Paradigm for Developing Better Measures of Marketing Constructs.” Journal of Marketi…
     ↗
  10. Cooper, Lynn O., and Robert L. Husband. “Developing a Model of Organizational Listening Competency.” Journal …
     ↗
  11. 10.1007/BF02310555
     ↗
  12. 10.1080/10904018.2000.10499032
     ↗
  13. Freshour, F. W. “Listening Effectively.” Streamlined Seminar 7 (1987): 1-4.
  14. Ghiselli, Edwin E. Theory of Psychological Measurement. New York: McGraw-Hill, 1964.
  15. 10.1080/10904018.1994.10499129
     ↗
  16. Glenn, E. C., and E. A. Pood. “Listening Self-Inventory.” Supervisory Management 34 (1989): 12-15.
  17. 10.1177/002194369002700103
     ↗
  18. 10.1177/002194367501200304
     ↗
  19. 10.1080/10904018.1988.10499100
     ↗
  20. Husband, Robert L., Thomas Schenck, and Lynn O. Cooper. “A Further Look at Managerial Listening.” Internation…
  21. 10.1080/10904018.1998.10499020
     ↗
  22. Johnson, I. W., and C. G. Pearce. “Assess and Improve Your Listening Quotient.” Business Education Forum 44 (…
     ↗
  23. 10.1080/10904018.2000.10499034
     ↗
  24. Kerlinger, Fred N. Foundations of Behavioral Research. 2nd ed. New York: Holt, Rinehart & Winston, 1973.
  25. 10.1093/ijpor/9.3.233
     ↗
  26. 10.1177/002194368802500304
     ↗
  27. Luzzo, Darrell A. “Reliability and Validity Testing of the Career Decision-Making Self-Efficacy Scale.” Measu…
  28. McMillan, James H. Personal interview. Professor of educational testing and measurement. Virginia Commonwealt…
  29. McMillan, James, and Sally Schumacker. Research in Education. 3rd ed. New York: HarperCollins, 1993.
  30. Nunnally, Jim C. Psychometric Theory. New York: McGraw-Hill, 1967.
  31. Silverman, Julian. “Attentional Styles and the Study of Sex Differences.” Attention: Contemporary Theory and …
  32. 10.2307/1422689
     ↗
  33. 10.1037/0021-9010.73.1.11
     ↗
  34. Steil, Lyman K., Larry L. Barker, and Kittie W. Watson. Effective Listening: Key to Your Success. Reading, PA…
  35. Torgenson, Wilhelm S. Theory and Methods of Scaling. New York: Wiley & Sons, 1967.
  36. 10.1080/10904018.1999.10499027
     ↗
  37. Vining, Jean W., and A. G. Yrle. “How Do You Rate as a Listener?” Supervisory Management 25 (1980): 21-25.
  38. Watson, Kittie W., and Larry L. Barker. “Listening Behavior: Definition and Measurement.” Communication Yearb…
     ↗
  39. 10.1080/10904018.1995.10499138
     ↗
  40. 10.1080/10904018.1999.10499023
     ↗
  41. Weaver, Carl H. Human Listening: Processes and Behavior. Indianapolis, IN: Bobbs-Merrill, 1972.
  42. 10.1080/10417949509372970
     ↗
  43. 10.2466/pms.1994.79.1.643
     ↗