Journal of Business and Technical Communication Sep 2026 OA PDF

Knotworking With Artificial Intelligence: A Case Study of Emergent Student User-Experience Composition With AI-Assisted Cocreation

Gustav Verhulsdonck Central Michigan University ; Jialei Jiang University of Pittsburgh

Abstract

This case study examines how technical communication students used generative artificial intelligence (GenAI) in user-experience (UX) design via Figma. Over a semester, they engaged with Figma Jambot, AI plug-ins, and other GenAI tools. Reporting on the findings from students’ individual and team reflections, the authors explore how students used AI-assistance in UX work. Using activity theory's knotworking, the authors study how students articulate GenAI as object, tool, genre, text, and person. In functioning as a boundary object, AI helped to coordinate team workflows and translate design ideas. Then students employed rework strategies to refine designs. Finally, the authors reflect on implications for AI-assisted UX design as a cocreative process.

Journal
Journal of Business and Technical Communication
Published
2026-09-17
DOI
10.1177/10506519261485276
CompPile
Open Access
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