Journal of Technical Writing and Communication Jan 2025

Trust the Process: A Scalable Model for UX Pedagogy

Emma J. Rose ; Heather N. Turner

Abstract

While user experience (UX) and technical and professional communication (TPC) are intertwined, how UX is taught in TPC is highly variable. In this article, we report data from a study with TPC instructors who teach UX to identify patterns in approaches to teaching UX. We provide background on UX pedagogy, share methods including collecting data from a questionnaire and interviews and conducting qualitative analysis. The findings map teaching activities onto the design process and show patterns and commonalities. We conclude by proposing a process-based approach for teaching UX in TPC classes and programs to provide scaffolding and connections for students.

Journal
Journal of Technical Writing and Communication
Published
2025-01-01
DOI
10.1177/00472816231210234
CompPile
Open Access
Closed
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Cited by in this index (7)

  1. Verhulsdonck et al. (2026)
    Knotworking With Artificial Intelligence: A Case Study of Emergent Student User…
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  2. Green (2026)
    Trans and Queer Visibility in an Era of Hyper Surveillance: A User Experience S…
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  3. Shalamova et al. (2025)
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  4. Rose et al. (2025)
    The Multifaceted Purposes of Storytelling in User Experience Design Practice
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  5. Jiang et al. (2025)
    Augmenting User Experience Design with Multimodal Generative Artificial Intelli…
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  1. Smith et al. (2024)
    17 Students, 1 Project: Design Thinking Pedagogy for a Large-Scale UX Community…
    Communication Design Quarterly
  2. Hunter (2024)
    Balancing Methodological Openness and Control in TPC-UX Pedagogy
    Communication Design Quarterly

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