Abstract

Workers at a Canadian industrial site read a vignette asking them to send a message to a co-worker and then rated their preferences for available message channels. We explored the respondents' preferences for either a word-processed or a handwritten message. The results indicate that (a) main effects and interactions involving hierarchical level, message length, message complexity, anticipated reaction, communication task, need for documentation, and communication across work shifts affect preferences for wordprocessed versus handwritten messages; (b) the cost control perspective can explain preferences for word-processed versus handwritten messages; and (c) scholars should distinguish between various types of written messages rather than grouping all written messages together in a single category.

Journal
Journal of Business and Technical Communication
Published
1995-01-01
DOI
10.1177/1050651995009001003
CompPile
Open Access
Closed
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Cited by in this index (1)

  1. Journal of Business and Technical Communication

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