Business and Professional Communication Quarterly Jun 2020

Nonverbal Communication and Writing Deficiencies of Graduates: Research by Undergraduates for Undergraduates

Sally O. Hastings University of Central Florida ; Sandra Aponte University of Central Florida ; Esther Valverde University of Central Florida ; Catherine Gristock University of Central Florida ; Rebecka Fraser University of Central Florida ; Michelle Missigman University of Central Florida ; Jordan Bicasan University of Central Florida ; Luisa Rosas University of Central Florida

Abstract

Effective organizational socialization demands soft skill competence. This article advances two goals: (a) explore the inclusion of undergraduate researchers in the scholarship of teaching and learning research and (b) present research findings on employer perceptions of new college graduates’ communication skills. The research team used a rules approach to explore employer perceptions of nonverbal communication skills for new college graduates, such as commonly violated rules. Four key findings relating to rule violations in unspoken communication include displaying a lack of interest, inappropriate attire, body art, and writing deficiencies. Suggestions are offered for including undergraduates in this kind of research.

Journal
Business and Professional Communication Quarterly
Published
2020-06-01
DOI
10.1177/2329490620906447
CompPile
Open Access
Closed
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Cited by in this index (3)

  1. Khalid et al. (2026)
    Impact of Flipped-ARCS and ARCS-Integrated Instruction on Business Writing Achi…
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  2. Knight (2021)
    Promoting Accessibility in the Zoom Era
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  3. Gettings et al. (2021)
    “This Happens in the Real World?”: Perceptions of Student-Developed Workplace C…
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