Business and Professional Communication Quarterly Dec 2023

In-Demand Instructional Communication Competencies for Organizational Trainers

Craig Engstrom Southern Illinois University Carbondale ; Rose Helens-Hart

Abstract

An analysis of surveys ( N = 143) and interviews ( n = 34) with human resources and talent development professionals suggest respondents desired corporate trainers who were competent communicators—who could deliver content effectively in an engaging manner. Nonacademic trainers and subject-matter experts (SMEs) were often perceived as less adept at presenting complex material than academics who were considered SMEs in their fields and in the practice of teaching. Based on these findings, we recommend communication academics who desire to train in organizational settings market their expertise in instructional communication to training managers and SMEs seeking professional development.

Journal
Business and Professional Communication Quarterly
Published
2023-12-01
DOI
10.1177/23294906221149408
CompPile
Open Access
Closed
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Citation context

Cited by in this index (4)

  1. Helens-Hart et al. (2025)
    Articulating Academic Consulting as a Pathway for Faculty Development and Caree…
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  2. Koponen et al. (2025)
    Managers’ Technology-Mediated Communication Competence: A Theoretical Framework
    Journal of Business and Technical Communication
  3. Sharma et al. (2025)
    A Decade of Business and Professional Communication Quarterly : A PRISMA Guided…
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  4. O’Brien et al. (2024)
    Accent Bias Training in Undergraduate Human Resource Management Education
    Business and Professional Communication Quarterly

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