Journal of Technical Writing and Communication Oct 2016 Open Access

Narrative Inquiry in Human-Centered Design: Examining Silence and Voice to Promote Social Justice in Design Scenarios

Natasha N. Jones University of Central Florida

Abstract

Human-centered design is a burgeoning field of study that has the potential to work toward actively creating more just and equitable technology design while critically interrogating the design process. To do this, human-centered design needs to consider making social justice aims a primary objective and end-goal in design. One way of integrating social justice aims into design is to employ the use of narrative inquiry. This article explores an alternative method for developing design scenarios using narrative inquiry and the feminist concepts of silence and voice as a way to promote considerations of social justice and inclusion in design. Using narrative inquiry to rethink certain aspects of the design process can help designers address issues of agency. The methodological focus of this article responds to Suchman’s call for “alternative visions” of how technology production and design can be undertaken.

Journal
Journal of Technical Writing and Communication
Published
2016-10-01
DOI
10.1177/0047281616653489
CompPile
Open Access
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