Journal of Business and Technical Communication Oct 2023

Peer-Led Professional Development: How One Technical Communication Team Learns on the Job

Arthur Berger ; Stacey Pigg North Carolina State University

Abstract

Technical communication practice can change rapidly over time and across organizations. As a result, lifelong learning is an important mind-set, yet few studies explore how technical communicators learn on the job. This study builds on research about technical communication training by reporting on learning practices in one documentation team working at a large, multinational corporate information technology firm. Based on interviews and artifact analysis, the authors report on topics, technologies, and learning purposes that the team discussed, finding that peer-led, collaborative learning enables documentation teams to create and sustain group dynamics, an underexplored facet of on-the-job learning.

Journal
Journal of Business and Technical Communication
Published
2023-10-01
DOI
10.1177/10506519231179964
CompPile
Open Access
Closed
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Citation context

Cited by in this index (5)

  1. Gray et al. (2026)
    Building DIY Coding Credibility: The Personas, Practices, and Pedagogies of Fem…
    Technical Communication Quarterly
  2. Campbell et al. (2026)
    Surviving (and Thriving) as Organizational Newcomers: Technical Communicators a…
    IEEE Transactions on Professional Communication
  3. Jablonski et al. (2026)
    Introduction: Advancing Technical Editing in the Age of GAI
    Technical Communication Quarterly
  4. Menagarishvili et al. (2024)
    Getting it Wrong: Student Estimations of Time and the Number of Drafts in Linke…
    IEEE Transactions on Professional Communication
  5. Carradini (2024)
    On the Current Moment in AI: Introduction to Special Issue on Effects of Artifi…
    Journal of Business and Technical Communication

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Show all 20 →
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  2. Dubinsky et al. (2021)
    The Disappearance of Business Communication From Professional Communication Pro…
    Journal of Business and Technical Communication
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    Journal of Business and Technical Communication
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CrossRef global citation count: 5 View in citation network → Build reading path →

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