Abstract

Request emails are vital in workplace communication. This study uses a three-round Delphi method to investigate the types, frequencies, and perceived burdens of request emails in Korean organizations. Fifty workers from large corporations identified and evaluated 32 common email scenarios, revealing that the most frequent requests are sent to superiors asking for approval, feedback, and document reviews whereas the most burdensome requests are sent to colleagues asking them to perform tasks. Highlighting the hierarchical dynamics of Korean workplaces and the importance of culturally appropriate communication strategies, the findings from this study can inform global training programs and curricula on workplace communication.

Journal
Journal of Business and Technical Communication
Published
2026-01-01
DOI
10.1177/10506519251372585
CompPile
Open Access
Closed
Topics
Export

Citation context

Cited by in this index (0)

No articles in this index cite this work.

References (52) · 1 in this index

  1. 10.1057/9780230244276_13
     ↗
  2. 10.4236/ojml.2014.42022
     ↗
  3. Anderson E. T. (1997). Important distance education practices: A Delphi study of administrators and coordinat…
  4. Managing Korean business: Organization, culture, human resources and change
  5. 10.1016/S1060-3743(02)00064-4
     ↗
Show all 52 →
  1. 10.4324/9780367568887-10
     ↗
  2. Business communication today
  3. 10.1017/CBO9780511813085
     ↗
  4. Hangugin simnihak
  5. The internal structure of the Korean social face (Chemyon)
    Korean Journal of Social and Personality Psychology
  6. Journal of Business and Technical Communication
  7. 10.1057/s41599-022-01190-9
     ↗
  8. The impact of e-mail communication on organizational life
    Cyberpsychology
  9. 10.1016/j.pragma.2010.02.001
     ↗
  10. 10.1016/j.esp.2012.03.001
     ↗
  11. Ewing D. M. (1991). Future competencies needed in the preparation of secretaries in the state of Illinois usi…
  12. The RAND/UCLA appropriateness method user's manual
  13. 10.1177/0146167298242006
     ↗
  14. 10.1016/j.esp.2005.04.005
     ↗
  15. 10.1016/S0889-4906(98)00030-1
     ↗
  16. Understanding cultural differences
  17. 10.1108/13563280610643570
     ↗
  18. 10.1016/j.pragma.2018.06.015
     ↗
  19. Culture’s consequences: Comparing values, behaviors, institutions and organizations acros…
  20. 10.1037/0022-3514.62.2.246
     ↗
  21. 10.1080/01434632.2013.807270
     ↗
  22. 10.14817/jlak.2016.48.85
     ↗
  23. 10.1177/0004867415600891
     ↗
  24. Power and politeness in Korean business correspondence
    Asian Business Discourse(s)
  25. 10.1177/108056990606900215
     ↗
  26. 10.1515/multi-2017-0077
     ↗
  27. An application of Delphi method to the assessment of current status of cancer research
    Journal of Preventive Medicine and Public Health
  28. 10.1515/ip-2017-0010
     ↗
  29. 10.1016/j.pubrev.2010.09.007
     ↗
  30. 10.18806/tesl.v32i2.1205
     ↗
  31. Lerman R. Greene J. (2020). Big Tech was first to send workers home: Now it’s in no rush to bring them back. …
  32. Communication in personal relationships across cultures
  33. The Delphi method: Techniques and applications
  34. Send me a message: A step-by-step approach to business and professional writing
  35. 10.7748/nr2014.01.21.3.32.e342
     ↗
  36. 10.1016/j.esp.2016.12.001
     ↗
  37. 10.1353/rhe.1995.0008
     ↗
  38. Assessing task-based English language needs of medicine students: Are they aligned with p…
    Iranian Journal of Applied Language Studies
  39. 10.1177/0022022110383426
     ↗
  40. Educational research methodology
  41. 10.1016/j.esp.2021.03.006
     ↗
  42. Radicati Group. (2020). Email statistics report 2020–2024. https://radicati.com/wp/wp-content/uploads/2020/01…
  43. Schmidt T. Y. (1994). Authenticity in ESL: A study of requests [Unpublished master’s thesis]. Southern Illino…
  44. 10.28945/199
     ↗
  45. 10.1017/S0267190500001987
     ↗
  46. Delphi method
  47. 10.1046/j.1440-172X.2003.00426.x
     ↗