The Usability of Print and Online Video Instructions

Kara Poe Alexander Baylor University

Abstract

This study investigates the usability of print and online video instructions for computer tasks. Usability tests, comprehension tests, and questionnaires were collected from participants, and 4 areas of usability were analyzed: effectiveness, retention, satisfaction, and preference. Findings show marginal differences between the 2 mediums, except in terms of user satisfaction and instruction length. This research helps technical communicators better understand the affordances, or potentials and limitations, of print and video instructions.

Journal
Technical Communication Quarterly
Published
2013-07-01
DOI
10.1080/10572252.2013.775628
CompPile
Open Access
Closed
Topics
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Citation context

Cited by in this index (14)

  1. Communication Design Quarterly
  2. Technical Communication Quarterly
  3. Technical Communication Quarterly
  4. Technical Communication Quarterly
  5. Technical Communication Quarterly
Show all 14 →
  1. Technical Communication Quarterly
  2. Journal of Technical Writing and Communication
  3. IEEE Transactions on Professional Communication
  4. Communication Design Quarterly
  5. IEEE Transactions on Professional Communication
  6. Communication Design Quarterly
  7. Technical Communication Quarterly
  8. IEEE Transactions on Professional Communication
  9. Communication Design Quarterly

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