Technical Communication Quarterly Oct 2024

The Paradigm Shift to UX and the Durability of Usability in TPC

Emma J. Rose ; Heather N. Turner Santa Clara University

Abstract

The past two decades have experienced a paradigm shift from a narrow conception of usability to a broader process of user experience. We argue that durable connections to usability remain in TPC. In this perspectives piece, we highlight the paradigm shift and share traces of how the usability paradigm remains durable, primarily in the service course. We share savvy practices of instructors embracing the UX paradigm, even in the face of constraints.

Journal
Technical Communication Quarterly
Published
2024-10-01
DOI
10.1080/10572252.2023.2274067
CompPile
Open Access
Closed
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Citation context

Cited by in this index (13)

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CrossRef global citation count: 15 View in citation network → Build reading path →

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