Examining the Role of the Communication Channel Interface and Recipient Characteristics on Knowledge Internalization: A Pragmatist View

Christopher “Kit” Scott Washington State University ; Saonee Sarker Washington State University

Abstract

<para xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink"> This paper evaluates the role of reprocessability and symbol sets, two of the media capabilities identified in Media Synchronicity Theory, and different recipient characteristics on knowledge transfer. An experimental study manipulating the two specific channel interface characteristics was conducted to test the proposed model. Results indicate that symbol sets have a positive effect on knowledge possessed and knowledge applied. Motivation to learn significantly affected knowledge possessed and knowledge applied, while absorptive capacity was found to only influence knowledge possessed. The hypothesized relationships between reprocessability and knowledge internalization were marginally supported, and future research is suggested to address this issue. </para>

Journal
IEEE Transactions on Professional Communication
Published
2010-06-01
DOI
10.1109/tpc.2010.2046085
CompPile
Open Access
Closed
Topics
Export

Citation context

Cited by in this index (4)

  1. IEEE Transactions on Professional Communication
  2. IEEE Transactions on Professional Communication
  3. IEEE Transactions on Professional Communication
  4. IEEE Transactions on Professional Communication

References (68) · 4 in this index

  1. 10.1287/isre.1050.0079
     ↗
  2. the influence of budget goal attainment on risk attitudes and escalation
    Behav Res Account
  3. Innovations and Organizations
  4. 10.1111/j.1467-9310.1982.tb00478.x
     ↗
  5. Exploring the Sources of Productivity Differences at the Factory Level
Show all 68 →
  1. 10.1057/palgrave.jibs.8400091
     ↗
  2. 10.2190/R4WG-88TJ-C3VF-YQJ0
     ↗
  3. 10.4018/irmj.2002040102
     ↗
  4. Classical American Pragmatism Its Contemporary Vitality
  5. 10.2307/2393553
     ↗
  6. 10.1002/(SICI)1097-0266(199902)20:2<195::AID-SMJ13>3.3.CO;2-Z
     ↗
  7. 10.1145/217278.217285
     ↗
  8. Applying Regression & Correlation A Guide for Students and Researchers
  9. 10.1177/0149206304272293
     ↗
  10. cosmos vs. chaos: sense and nonsense in electronic contexts
    Organizational Dynamics
  11. The Social Psychology of Telecommunications
  12. 10.1177/009365001028001004
     ↗
  13. 10.1177/002194367701400204
     ↗
  14. 10.1287/isre.1070.0113
     ↗
  15. 10.1002/smj.206
     ↗
  16. 10.2307/255075
     ↗
  17. 10.4018/978-1-59140-200-8.ch002
     ↗
  18. Human-computer interaction: The effect of application domain knowledge on icon visualization
    J Comput Inf Syst
  19. The intellectual development of human-computer interaction research: A critical assessmen…
    J AIS
  20. 10.2307/249417
     ↗
  21. 10.1287/isre.9.3.256
     ↗
  22. IEEE Transactions on Professional Communication
  23. 10.1287/orsc.6.2.186
     ↗
  24. 10.2307/249762
     ↗
  25. IEEE Transactions on Professional Communication
  26. 10.2307/257090
     ↗
  27. antecedents of knowledge transfer from consultants to clients in enterprise system implem…
    MIS Quart  ↗
  28. 10.1016/j.dss.2006.10.003
     ↗
  29. Modern Methods for Business Research
  30. a practical guide to factorial validity using pls-graph: tutorial and annotated example
    Commun AIS
  31. model of adoption of technology in households: a baseline model test and extension incorp…
    MIS Quart  ↗
  32. 10.1007/978-3-642-52512-4
     ↗
  33. 10.1287/isre.14.2.189.16018
     ↗
  34. 10.1509/jmkg.65.2.19.18256
     ↗
  35. 10.1111/j.1540-5915.1992.tb00380.x
     ↗
  36. IEEE Transactions on Professional Communication
  37. 10.1287/mnsc.40.1.96
     ↗
  38. IEEE Transactions on Professional Communication
  39. media, tasks, and communication processes: a theory of media synchronicity
    MIS Quart  ↗
  40. Classical American Pragmatism Its Contemporary Vitality
  41. 10.2307/2667032
     ↗
  42. Managing Knowledge An Essential Reader
  43. Working Knowledge How Organizations Manage What They Know
  44. Knowing in Firms Understanding Managing and Measuring Knowledge
  45. 10.4018/jdm.2006010102
     ↗
  46. 10.2307/248682
     ↗
  47. 10.1287/orsc.5.4.502
     ↗
  48. 10.1006/obhd.2000.2883
     ↗
  49. 10.4018/jgim.2003100102
     ↗
  50. 10.1057/palgrave.ejis.3000484
     ↗
  51. 10.2307/249763
     ↗
  52. 10.1287/mnsc.32.5.554
     ↗
  53. 10.1006/obhd.2000.2884
     ↗
  54. 10.1287/orsc.1040.0096
     ↗
  55. 10.1002/(SICI)1097-0266(200004)21:4<473::AID-SMJ84>3.0.CO;2-I
     ↗
  56. 10.1002/(SICI)1097-0266(199805)19:5<461::AID-SMJ953>3.3.CO;2-C
     ↗
  57. 10.1287/mksc.1060.0219
     ↗
  58. 10.1002/smj.4250171105
     ↗
  59. 10.1016/S0923-4748(00)00032-1
     ↗
  60. 10.1016/0953-5438(94)90008-6
     ↗
  61. Knowledge in Organizations Access to Thinking at Work
  62. The Idea of Design A Design Issues Reader
  63. Collected Papers